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Master Contractor Services Agreement
Master Contractor Services Agreement
Master Contractor Services Agreement
Version 1.2
MASTER CONTRACTOR SERVICES AGREEMENT This Master Contractor Services Agreement “Agreement” is made as of this date, (“Effective Date”) by and between Contingent Network Services, an Ohio limited liability company (“CNS”) located at 10008 International Blvd., Cincinnati, OH 45246, and Contractor ("Contractor"). This Agreement describes the relationship between CNS and Contractor and the means by which the parties agree to conduct business together. Orders for Services and/or Deliverables When CNS has a defined and committed project with one of its Clients and the work that is to be performed meets the profile of the Contractor, CNS will send a Purchase Order (“PO”) to the Contractor as an invitation to deliver services on the behalf of CNS. No other form of communication written or oral shall constitute an order or release for billable services. The PO may contain or reference a Statement of Work (“SOW”). The SOW may contain additional terms and conditions, or reference attachments, drawings, scripts, installation instructions, and so forth, applicable to the SOW. In the event of a conflict between this Agreement and a SOW, the applicable SOW shall control.  CNS reserves the right to request a quotation from one, multiple, or all Contractors who meet the profile of the project. If selected by CNS, Contractor shall follow the instructions contained in the PO and/or SOW.  Contractor shall perform and furnish CNS with the services as described in a PO and/or SOW, and CNS hereby retains Contractor to perform such services for the period of time stated on such PO and/or SOW.  CNS may also send a Work Order (“WO”) and if so, the WO becomes the document used to determine the total amount invoiced by the Contractor and paid by CNS for the work performed at the site. The WO should be filled out completely by the personnel on site. The Contractor must call the CNS contact upon arrival and departure from the site. The customer representative on site must sign the WO upon completion of the work.  Failure of Contractor to arrive at designated work site on or before scheduled arrival time or failure of Contractor to be equipped with appropriate tools of written information (script, lists, etc.) expressly requested or otherwise reasonably expected by CNS may result in a 10% penalty on the agreed upon rate or cancellation of the PO and subsequently any compensation for the Contractor. Patterns of this behavior in the sole judgment of CNS may result in termination of this Agreement.  No Out-of-Scope work should commence, nor will be paid for, without prior approval by an authorized CNS representative. CNS can authorize out-of-scope services and if so will record the number of additional hours that are authorized for the necessary Out-of-Scope work. It is the Contractor’s responsibility to seek authorization and communicate all aspects of the work to CNS at the time of the actual work while on site.  Once the work is complete, the WO must be returned to CNS at the address at the top of the form within three business days of completion of the job. Three days provides adequate time for the WO to be forwarded to the Contractor’s office for review prior to submission to CNS. If the completed forms are not received by 5:30 PM Eastern Time of the third day after completion, CNS will bill its customer based on job related information available to us at the time we invoice the customer. Once CNS has billed the customer for work performed, we will be unable to pay the Contractor for charges beyond those known at the time the customer was billed.  CNS reserves the right to cancel an order for services at anytime prior to arrival with no penalty  Either party may request a change to a SOW, and such change shall be deemed made only if set forth in a writing that references the SOW and that has been signed by authorized representatives of each party. When requested by CNS, Contractor's services may include Contractor collaborating with or assisting other third parties retained by CNS or for whom CNS is performing services, including CNS’ Clients.  Upon project and/or job completion, Contractor shall follow the instructions contained in the PO, SOW, and any indicated attachments regarding project and/or job close-out. All required documentation, return of unused materials (as appropriate), shall be performed by Contractor prior to invoicing CNS. Contractor's Representations, Warranties, and Covenants Contractor represents, warrants and covenants the following.  In carrying out the services described in this Agreement and all SOWs issued hereunder, that the best technical practices, skills, procedures, care and judgment shall be employed; the services shall be performed in the most expeditious and economical manner consistent with the both parties best interests; and Contractor shall at all times cooperate with CNS so as to further both parties best interests.  Contractor shall provide services and Work Product that conforms to the specifications contained in the relevant SOW, and as otherwise mutually agreed upon between CNS and Contractor in writing.  Contractor shall provide the services in a timely fashion per the schedule set forth in the applicable SOW, as time is of the essence.  Other than for material supplied by CNS, that: (i) the Work Product shall be the original work of Contractor; (ii) Contractor possesses all necessary right, title and interest in the Work Product necessary for Contractor to grant to CNS the rights and licenses stated in this Agreement; (iii) the Work Product does not infringe on any third party's patent, copyright, trademark, trade secret or other intellectual property right; and (iv) any information that Contractor discloses to CNS is not confidential to Contractor or to any third party.  Contractor shall comply with all applicable laws, statutes, ordinances, administrative or executive orders, rules and regulations as they relate to this Agreement and the services and Work Product provided by Contractor. Contractor shall be responsible for obtaining any necessary permits and the cost thereof shall be the responsibility of Contractor.  Contractor warrants that the services and Work Product shall be free from defects in material and workmanship for a period of one (1) year from the date of Contingent Network Service’ acceptance of the services and Work Product. Other warranty periods shall be subject to mutual agreement between CNS and Contractor and shall be specified in the SOW. During the warranty period, Contractor shall remedy, without charge to CNS or CNS’ Client, any and all services and Work Product which CNS finds to be defective or non-conforming.  All work shall be performed by Contractor in a professional manner in compliance with internationally recognized industry standards (i.e., EIA/TIA and ISO/IEC) and, if applicable, the guidelines set forth by the manufacturer.  Unless otherwise set forth in the SOW, Contractor shall be responsible for providing all personnel, tools, equipment, storage and other items as shall be necessary to perform the requested services and Work Product at no expense to CNS except for the amount to be paid pursuant to the SOW.  Contractor shall notify CNS immediately upon discovery or reasonable belief that a work area 1) presents a safety hazard or a potential safety hazard or 2) contains asbestos or other hazardous material.  Contractor shall maintain each work area free from all dirt, rubbish, debris and any other waste materials. Upon completion of the services and Work Product, Contractor shall broom clean the work area. Indemnity Contractor shall indemnify, defend and hold CNS harmless against any and all claims (including costs of litigation and attorneys' fees): (a) resulting from a breach or alleged breach of any of the warranties expressed in this section, or (b) for personal injury, including death, and damage to property arising out of or resulting from services or Work Product provided under this Agreement to the extent that any such injuries or damages are caused by the negligence or willful misconduct of Contractor or any of Contractor's employees, agents or subcontractors or by anyone directly or indirectly employed by Contractor or by them. Work Product Rights The term "Work Product," as used in this Agreement, refers to all items, including works of authorship, programs, documentation, products, or other materials or items, prepared for or delivered to CNS by Contractor, its employees, agents or subcontractors during the term, or otherwise produced as a result, of this Agreement or any SOW issued hereunder. Unless stated otherwise in the SOW, the Contractor on its behalf and on behalf of its employees, agents and subcontractors, grants, releases and assigns to CNS all right, title and interest, including ownership of copyrights, in the Work Product. All Work Product created by Contractor, its employees, agents or subcontractors while providing services to CNS under this Agreement shall be “Works Made for Hire” and the sole and exclusive property of CNS. To the extent that any pre-existing materials are contained in the Work Product, Contractor grants CNS an irrevocable, worldwide, nonexclusive, paid-up, royalty-free right and license to use, execute, reproduce, perform, display, distribute, and prepare derivative works of such pre-existing material and derivative works, as well as to authorize others to do any or all of the above. Upon CNS’ request, Contractor shall provide CNS with such assistance as CNS may require, including whatever documents, information or materials are in Contractor's possession or available to Contractor, in order to enable CNS to protect its ownership rights, including copyrights, in any Work Product. Approvals Contractor’s services and Work Product shall be subject to review and acceptance by CNS based on the requirements of this Agreement and the applicable SOW, and final payment shall not be due before such acceptance, which shall not be unreasonably withheld. Contractor shall correct deficiencies found during such review. Any claims that CNS may have under this Agreement shall survive such review, acceptance and payment. Liens and Claims Contractor will pay all its debts, obligations, and alleged obligations to all creditors, laborers, providers of material or services, and employees on time and will not allow any liens to be placed on any Services/Material that is supplied to CNS/CNS’s Client under this Agreement. Without limiting the generality of the foregoing, Contractor shall immediately pay and discharge, or shall provide security sufficient and satisfactory in itself to its laborers, material suppliers or other creditors, or those of its approved subcontractors, for the payment of any obligation, or alleged obligation, Contractor or any of Contractor's approved subcontractors may have. At the conclusion of Services under this Agreement, Contractor shall provide CNS with appropriate releases and waivers of any lien or claim from any party pertaining to the Materials and Services. Contractor covenants and warrants that all work under this Agreement shall be turned over to CNS free and clear of all liens, claims and demands. If at any time before or after the Services specified in an SOW issued hereunder is completed, any lien, claim or notice of lien is recorded or stop notice is served upon CNS for labor performed upon, or for furnishing materials for use in or for furnishing appliances, teams or power contributing to the Services, Contractor shall promptly discharge any such liens or claims and shall furnish to CNS release vouchers in settlement of such liens or claims satisfactory to CNS. If Contractor does not settle the lien or claim within a reasonable period of time, not to exceed sixty (60) days, after the lien is filed or the claim is asserted, then CNS shall have the right to procure the discharge of the lien or claim, and in such event, Contractor shall reimburse CNS for all moneys paid by CNS to procure the discharge, including costs and attorneys’ fees. CNS also shall have the right to satisfy Contractor’s obligation, to the extent possible, by deduction from CNS’s future payments to Contractor. CNS may require Contractor to prove payment of bills for services, material, or other things furnished or done for the performance of the Services or Materials, before making payment to Contractor. CNS may request that Contractor furnish an affidavit stating that all bills in question have been paid in full, and that there are no outstanding claims, admitted or disputed, except as stated in the affidavit. CNS may request that Contractor furnish receipts, release and lien waivers or a bond satisfactory to CNS, indemnifying CNS against any lien. CNS reserves the right to pay any undisputed bill directly to the person to whom it is owed and deduct the amount from the payment due Contractor. Limitations on Liability IN NO EVENT SHALL CONTINGENT NETWORK SERVICES BE LIABLE FOR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS) OR INCIDENTAL DAMAGES, EVEN IF INFORMED OF THEIR POSSIBILITY. EXCEPT FOR CLAIMS BY CONTRACTOR FOR BODILY INJURY OR DAMAGE TO REAL OR TANGIBLE PERSONAL PROPERTY FOR WHICH CONTINGENT NETWORK SERVICES IS LEGALLY LIABLE, IN NO EVENT SHALL CONTINGENT NETWORK SERVICES’ CUMULATIVE LIABILITY TO CONTRACTOR EXCEED THE AMOUNTS DUE CONTRACTOR FOR COMPLETE, SATISFACTORY PERFORMANCE OF THE APPLICABLE SOW, LESS THOSE AMOUNTS, IF ANY, PREVIOUSLY PAID BY CONTINGENT NETWORK SERVICES UNDER SUCH SOW. THIS SECTION 6.0 REPRESENTS CONTINGENT NETWORK SERVICES’ ENTIRE LIABILITY AND CONTRACTOR'S EXCLUSIVE REMEDY. Invoicing and Payment At the satisfactory completion of the project (or upon other established conditions established in a SOW), Contractor shall invoice CNS for the work performed. A single invoice should be submitted for each job completed. The Contractor’s invoice shall contain all information identified below. The following should be listed on each project invoice. Failure to provide the specified information on the invoice may result in a delayed payment or rejection of the invoice. In addition, multi-location invoices will not be accepted, and will be returned to the Contractor for correction and resubmission:  Charge (in $US)  PO Number  Site Completion Release Number  Name of project/number (i.e., location name/number)  Location (City, State)  Number of service hours  Materials  Number of travel hours (if applicable)  Expenses Incurred (Amount and Description, if applicable)  Statement of services performed  Comments (any comments that would substantiate hours or expenses) The Invoice should tie directly to the hours, materials, and other charges as stated on the WO. CNS will adjust any invoices exceeding these amounts to the charges indicated on the WO. All documentation requirements for the project as set forth in the PO must be forwarded to CNS. The invoice will not be approved for payment until all requirements for the job as stated on the PO (including documentation) have been completed and delivered in a manner judged solely by CNS to be complete and satisfactory. CNS shall pay Contractor for all services and Work Product provided under this Agreement according to the payment terms specified in the applicable PO and SOW as applicable. CNS shall make such payment to Contractor within sixty (60) days of receipt of an acceptable invoice unless a different payment interval is agreed to by the parties in the applicable SOW. All invoices shall be addressed to: Contingent Network Services Attn: Accounts Payable 10008 International Blvd, Cincinnati, Ohio 45246. Contractor is responsible for the payment of all taxes pertaining to Contractor's provision of services and Work Product under this Agreement, and is solely responsible for payment to all third parties with whom it deals in providing the services and Work Product required under this Agreement. All invoices shall be given in US dollars. All payments made from CNS to Contractor shall be made in US dollars. Any penalties or cases which result in payment from Contractor to CNS shall be made in US dollars. Term of Agreement This Agreement shall continue for an initial term of twelve (12) months from its Effective Date and shall be automatically renewed for successive one (1) year periods thereafter, unless either party hereto provides written notice to the other party of its intent to let this Agreement expire; provided, however, that this Agreement shall remain in effect with regard to any SOW(s) already in effect, unless such SOW(s) is terminated as provided for herein or until performance is completed there under. CNS may terminate any SOW, or any portion thereof, without cause by providing Contractor with thirty (30) days prior written notice. Upon receipt of such notice, Contractor shall immediately stop all activities associated with the terminated SOW. CNS’ obligation pursuant to that SOW, and Contractors exclusive remedy, shall be limited to payment to Contractor, at the payment schedule specified in the SOW, for the work completed and not yet paid for by CNS at the time of such termination. CNS shall make such payment, if any, after CNS receives the services and any related Work Product specified in the notice. CNS may terminate any SOW, or any portions thereof, with cause by providing Contractor with fifteen (15) days prior written notice, and Contractor shall have this fifteen (15) day period to cure. Payments that may have been made by CNS to Contractor in advance, which are in excess of amounts due Contractor in accordance with this section, shall be refunded by Contractor to CNS within thirty (30) days of completion of the projects associated with the applicable SOW. Any property, including hardware or software, that was provided by CNS to Contractor without obligation of payment by Contractor shall be immediately returned to the CNS Project Manager/Coordinator specified in the effected SOW, in the same condition that such property was received, less normal wear and tear, by no later than the effective date of such termination. Confidentiality Contractor agrees to keep the existence of this Agreement, including the nature of the services and the Work Product provided under all SOWs issued hereunder, as well as all information disclosed by CNS to Contractor and its employees pursuant to this Agreement, confidential. All other information exchanged under this Agreement is non-confidential. If either party elects to disclose any other confidential information to the other party, such disclosure shall be made under the terms and conditions of a separately written non-disclosure agreement signed by both parties. This document may contain trade secrets and information that is company sensitive, proprietary, and confidential, the disclosure of which would provide a competitive advantage to others. As a result, this document shall not be disclosed, used or duplicated, in whole or in part, for any purpose other than to evaluate it by internal contractor personnel. If a contract is awarded by Contingent Network Services any right to duplicate, use, or disclose the data herein will be to the extent provided in the resulting agreement. These restrictions do not limit the rights of the recipient to use information contained if it is rightfully obtained from another source without restriction. Insurance Contractor shall carry and maintain at Contractor’s cost all necessary insurance (which shall include as a minimum the requirements set forth below and shall name CNS as an additional insured) during the term of this Agreement: (i) worker’s compensation and employer's liability insurance to the full extent as required by applicable law; (ii) comprehensive general liability coverage for bodily injury and property damage in an amount not less than One Million Dollars ($1,000,000US) per occurrence, and (iii) comprehensive automobile liability coverage for bodily injury and property, including non-owned and hired automobiles, in an amount not less than One Million Dollars ($1,000,000.00US) per occurrence. The certificates of insurance shall contain a provision that the policy or policies will not be cancelled without thirty (30) days prior written notice to CNS. Contractor shall provide insurance certificates that meet the requirements of this section to CNS no later than fifteen (15) calendar days from the effective date of this Agreement. The certificate shall be sent to: Contingent Network Services Attn: Certified Partner Development Manager 10008 International Blvd, Cincinnati, Ohio 45246. Contractor Ethics and Conduct Contractor Personnel At CNS’ sole discretion and request, Contractor shall immediately remove any specified personnel of Contractor, and ensure that such personnel will not be reassigned to provide services or Work Product under this Agreement. Personnel supplied by Contractor shall not for any purpose be considered employees, agents or subcontractors of CNS, nor shall such personnel or Contractor be granted any rights under CNS’ employee benefit plans. Contractor assumes full responsibility for the action of such personnel and is solely responsible for their supervision, daily direction and control, payment of wages (including withholding of income taxes and social security), workers' compensation, disability benefits and the like. Dress and Personal Appearance Dress and appearance shall be neat and clean (at least upon arrival to a Client’s site). Dress and appearance should not be offensive to clients or the employees of CNS and so forth. All Contractor employees must carry photo identification at all times while on site working on behalf of CNS. Conflict of Interest CNS recognizes the rights of Contractor or Contractor Personnel to engage in activities which are outside of the relationship established by this Agreement and which are of a private nature and unrelated to business. However, business dealings that represent, or appear to represent, a conflict between the interests of CNS are unacceptable. Harassment Free/Productive Work Environment Contractor is expected to maintain a productive work environment and culture that is free from harassing or disruptive activity. No form of harassment will be tolerated including harassment for the following reasons: race, national origin, religion, disability, pregnancy, age, military status, or sex. This applies to interaction that will occur between Contractor Personnel, CNS personnel, and all Clients. All complaints of harassment will be investigated promptly and in as impartial and confidential manner as possible. Contractor and Contractor Personnel are required to cooperate fully in any investigation. Violence Prevention CNS is committed to maintaining a safe work environment that is free from workplace violence in any form – including physical violence and non-verbal threats. Violent behavior includes making threats of violence directly, indirectly, or implied, whether in person, in writing, or by telephone against CNS, its employees, its Clients, or other persons. Contractor Personnel who display violent tendencies towards CNS or Client personnel during the performance of business activities will be removed immediately. Contractor will burden the costs associated with replacement of removed personnel (which may also include the use of another Contractor) and any other associated business impact as may be documented. Background Check Contractor certifies that a background check for each individual providing services has been completed to include: Social Security Number verification; Criminal Records check at county and state level for SSN during the previous 7 years; Registered Sex Offenders check at county, state and federal level for SSN at any time; Outstanding Warrants search. Contractor agrees that any individual that does NOT pass these checks is permitted to provide services for CNS. Contractor shall be liable to ensure that it meets this requirement in a way that is consistent with the privacy laws applicable in the country in which it shall be providing the services or wherever the prospective individual resides and will make the results of these checks available to CNS within 48 hours of a request for such information. Anti-Drug and Alcohol Policy The use, possession, sale, transfer, purchase or being under the influence of intoxicating liquor, illegal drugs, or other intoxicants by Contractor Personnel at any time during the conduct of business at CNS or a Client’s site is prohibited. Contractor certifies that a five panel drug screen urinalysis that tests using SAMSHA/NIDA approved standards has been completed at least annually for all personnel providing services to CNS. Contractor agrees that any individual that does NOT pass these checks is permitted to provide services for CNS. Contractor shall be liable to ensure that it meets this requirement in a way that is consistent with the privacy laws applicable in the country in which it shall be providing the services or wherever the prospective individual resides and will make the results of these checks available to CNS within 48 hours of a request for such information. Contractor Personnel whose behavior or actions indicates a failure to comply with this requirement will be removed immediately from a CNS or Client site. Contractor will burden the costs associated with replacement of removed personnel (which may also include the use of another Contractor) and any other associated business impact as may be documented. Notification of Law Enforcement Agencies CNS, when required by law, will notify the proper authorities (i.e., Law Enforcement Agencies) upon a violation by Contractor or Contractor Personnel of this Section 13. CNS will also provide immediate notice to Contractor of any such action taken against Contractor Personnel. General Provisions All Amendments in Writing No waiver, amendment or modification of any provisions of this Agreement shall be effective unless it is in writing, prepared as an amendment referencing this Agreement, and signed by duly authorized representatives of both parties. Furthermore, no provisions in either party's purchase orders, invoices or other business forms employed by either party shall supersede the terms and conditions of this Agreement. Delay Is Not Waiver No failure or delay by either party in exercising any right, power or remedy under this Agreement, except as specifically provided in this Agreement, will operate as a waiver of any such right, power or remedy. Assignment Contractor shall not assign, delegate or subcontract this Agreement without CNS’ prior written approval. Any act in violation of the foregoing shall be null and void. Force Majeure Neither party shall be responsible for delays or failure of performance resulting from acts beyond the reasonable control of such party. Such acts include, but are not limited to, acts of God, strikes, walkouts, riots, acts of war, epidemics, governmental regulations, power failures, earthquakes, or other disaster. Severability If any provisions of this Agreement are held to be invalid or unenforceable, they are to that extent to be deemed omitted and the remaining provisions of this Agreement shall remain in full force and effect. Non-Competition Contractor agrees not to interfere with CNS’s relationship with any third party to whom Contractor is introduced by CNS or for whom Contractor performs work pursuant to a purchase order from CNS. Contractor, or Contractor’s designees, Contractor’s assignees, Contractor’s successors, Contractor’s affiliates, Contractor’s partners or Contractor’s owners or Contractor’s former owners shall not enter into any contract or perform work for any such third party without prior written consent of CNS or pursuant to a CNS purchase order. The provisions of this paragraph shall remain in effect during the term of this Agreement and for a period of two (2) years thereafter and shall automatically renew for two (2) years after any services are performed by Contractor for CNS on behalf of above mentioned third party, its partners, affiliates, assignees, acquirees or designees. Independent Contractor Each party is acting as an independent contractor. This Agreement is nonexclusive and does not create an agency relationship, partnership, or joint venture. Neither party shall have any right, power, or authority to act or to create any obligation, express or implied, on behalf of the other. In witness of this, the parties to this Agreement, by their respective duly authorized officers or representatives, have each executed this Agreement effective as of the date first written above. EXHIBIT A: CERTIFICATION OF A HARASSMENT FREE WORK ENVIRONMENT We are pleased to have you as a contractor for Contingent Network Services! Contingent Network Services is a company that is devoted to promoting a productive work environment and does not tolerate verbal or physical conduct by any employee that harasses, disrupts, or interferes with another’s work performance or that creates an intimidating, offensive, or hostile environment. Employees of Contingent Network Services are expected to maintain a productive work environment that is free from harassing or disruptive activity. No form of harassment is tolerated, including harassment for the following reasons: race, national origin, religion, disability, pregnancy, age, military status, or sex. Special attention is paid to the prohibition of sexual harassment. Sexual harassment is defined as, but not limited to: 1. Unwanted physical contact or conduct of any kind, including sexual flirtations, touching, advances or propositions; 2. Verbal abuse of a sexual nature; 3. Demeaning, insulting, intimidating, or sexually suggestive comments about an individual’s dress or body; 4. The display in the workplace of demeaning, insulting, intimidating, or sexually suggestive objects or pictures, including nude photographs; 5. Demeaning, insulting, intimidating, or sexually suggestive written, recorded, or electronically transmitted messages. As a contractor for Contingent Network Services we expect you to uphold the same corporate values we do towards preventing harassment in any form. We are especially sensitive to the issue of preventing sexual harassment on the job site. Therefore, we expect representatives of your company who perform work for Contingent Network Services to maintain a harassment free work environment while on the job site. Contingent Network Services absolutely will not tolerate any form of harassment towards our customers. Contractors who violate our harassment free policy will be terminated immediately and banned from conducting future business in connection with Contingent Network Services. In order to evaluate your continued status as a contractor for Contingent Network Services please answer the following questions regarding your company policy towards promoting a harassment free work place: 1. Does your company have a defined policy that prohibits harassment in any form? 2. If answered “Yes” to question number 1, does your company clearly communicate the policy to its employees and takes proactive measures against employees who violate the policy? 3. Do you provide your employees with sexual harassment prevention training? 4. If you answered “Yes” to question number 3, how often do you provide sexual harassment prevention training? 5. Are all employees of the company required to receive sexual harassment training? 6. Do you maintain records of employees who received sexual harassment training? 7. If you answered “yes” to question 6 please provide us with copies of sexual harassment training records that your employees have received. Records may be attached to this form and return to the address below. 8. If you answered “no” to question 6 then please be advised that in order to be an eligible contractor for Contingent Network Services your company must be willing to provide sexual harassment training to its employees. Our Human Resources department will provide you with a list of local training resources. Please review the information above to confirm the statements are an accurate representation of your company’s position towards maintaining a productive and harassment free work environment.
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