Help Desk
Help Desk
7x24x365 support from the dedicated Contingent US-based Technical Assistance Center (TAC) team. These professionals maintain technical credentials that span a wide variety of hardware, software and telecommunications competencies. Our rigid Service Level Agreements and "no-call" policy are supported by the TAC around the clock.
On Site Support
On Site Support
A long time core competency of Contingent is the popular NetMedX field repair service. Though NetMedX Contingent is capable of putting a highly skilled technician or engineer onsite anywhere in North America in as little as two hours.
Depot Equipment Storage
Depot Equipment Storage
All devices will be safely stored in a secure climate controlled warehouse. Contingent's facilities are located in the US and Canada and are available to facilitate sparing, same day delivery, bench repair and return goods management.
Deployed Asset Tracking (Online Portal)
Deployed Asset Tracking (Online Portal)
Though Contingent’s secure online Customer Care Center portal you will be able to see the exact location, condition, history and status of all assets. This information can be sorted by any variable and is available in real-time 7x24x365
Freight Services
Freight Services
Contingent facilitates all logistics under customized billing and work process conditions. Contingent manages the entire procurement, deployment, replacement, advanced exchange and return to manufacturer frieght process. This includes scheduling, packing, pick-up, delivery and quality assurance door to door as fast as same day air frieght.
Proper Disposal (certificates when required)
Proper Disposal (certificates when required)
Contingent can decommission and properly dispose assets while adhering to all applicable local, state and federal laws governing such disposal.
Bench Repair
Bench Repair
Contingent's engineering staff has a limited range of bench repair expertise that can be applied to make simple to moderately complicated repairs on equipment that goes on "deadline" and is returned from the field. Minor repairs like replacement of modular PC or device components (hard drives, WAN modules, memory, re-imaging software, etc) are routine for the Contingent team and can be conducted as part of a comprehensive infrastructure support program or for isolated instances.
Advanced Exchange Equipment Replacement
Advanced Exchange Equipment Replacement
Contingent sends a replacement part in advance of receiving the affected device, then works to repair the broken equipment and replenishes the depot with that item once fixed.
Replacement Component Parts
Replacement Component Parts
Contingent stores add-on parts such as cards or modules that are used with a baseline system or chassis as ready reserve for devices that require module-level repairs in the field.
RMA Management Per Third-Party Warranty Terms
RMA Management Per Third-Party Warranty Terms
Contingent manages the return/repair transactions with the warranty provider on behalf of the customer.
Replacement System Software Configuration
Replacement System Software Configuration
Contingent loads the configuration that is required for replacement equipment so that the replacement equipment functions the same as the original equipment. This work is typically completed in the Contigent logistics center but can also be performed in the field.
