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The most critical component in an enterprise network when it comes to availability is your help desk. Contingent's 24x7x365 Call Center is staffed with experts in a wide variety of WAN and LAN technologies and is backed up by state of the art facilites and network management systems. Regardless of the scope of your needs Contingent can customize a call center support package to fit your precise needs and be there when you need help the most. The Call Center services are available Worldwide and are specifically designed for Clients who have hundreds or even thousands of sites Worldwide.
Features
- 24x7x365 US-Based, Multi-lingual, ITIL-Standard
- Advanced Level I,II,III Support for WAN & LAN Devices and Applications
- Diverse & CustomTechnical Support and Troubleshooting
- Status, Root Cause Analysis and Performance Reporting
- System Integration for Remedy, ServiceNow and more
- Integrated Rapid Responce FIELD Repair Escalation As Needed
- Worldwide Coverage
- Certifications in a variety of technologies
Benefits
- Focused on problem mitigation, not just reactive
- Contingent takes "Total Problem Ownership"
- On-Demand Field Repair services priced on "as needed basis"
- Wide variety of support configuration options
- Availability and security of network optimized
- Best-in-Class methods to track assets, troubleshoot, repair and document problems
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